Refund Policy

1. 14-day refund

You can ask for a full refund of any payment within 14 days of the date you were charged. This includes the US$3 sign-up fee and monthly plan fees. No questions asked for the first request.

2. After 14 days

Payments older than 14 days are not refundable, but you can cancel at any time. Your store stays online until the end of the month you paid for and you will not be charged again.

3. Order fees

On the Order plan, the 1% fee is only charged for delivered orders. If an order is cancelled or returned, no fee is charged for it, and if it was already charged we add it back as a credit on your next bill.

4. Free months

Your 2 free months cost nothing, so there is nothing to refund for them.

5. How to ask for a refund

• Email support@webneztech.com from the email address on your account.
• Write your store name and the date and amount of the payment.
• We confirm within 2 business days and send the money back to the same payment method within 5 to 10 business days (your bank may take a little longer).

6. When we may refuse

We may refuse refunds for accounts closed for fraud or for breaking our Terms of Service, or for repeated refund requests on the same account.

7. Custom work by Webnez Tech

Custom websites, apps and software built by Webnez Tech for a client are covered by the written quote or agreement for that project, which sets out payments, milestones and refunds.